Towfique Ahmed

- Creates documentation relating to Networking and Telecom support as required. - Work with vendors on SLAs, procedures, technology, and migrations. - Define work processes and procedures to ensure availability, support and stability of the environment. - Communicates with Business and Managed Services on Telecom needs. - Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner. - Provides immediate escalation support for problems escalated from Engineer. - Interacts with other Operations management and Senior personnel to resolve issues. - Interacts with vendor for close daily based TT. - Maintain customers DC KPI and achieved the monthly target. - Complete all tasks within assigned schedule and budget while maintaining a high level of quality. - Identify and communicate problems that affect progress to the team. - Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel. - Define standards and procedures identified for work assignments. - Review and create all information and documents relevant to assignments in detail. - Maintain a positive work attitude, a high level of communication and cordial relations that foster team work.

- Creates documentation relating to Networking and Telecom support as required. - Work with vendors on SLAs, procedures, technology, and migrations. - Define work processes and procedures to ensure availability, support and stability of the environment. - Communicates with Business and Managed Services on Telecom needs. - Participates in various support reviews (requests, change orders) and brings follow-up action items to closure in a timely manner. - Provides immediate escalation support for problems escalated from Engineer. - Interacts with other Operations management and Senior personnel to resolve issues. - Interacts with vendor for close daily based TT. - Maintain customers DC KPI and achieved the monthly target. - Complete all tasks within assigned schedule and budget while maintaining a high level of quality. - Identify and communicate problems that affect progress to the team. - Resolve, or seek resolution to problems, from peers, immediate manager, or other Operations personnel. - Define standards and procedures identified for work assignments. - Review and create all information and documents relevant to assignments in detail. - Maintain a positive work attitude, a high level of communication and cordial relations that foster team work.

- Storing all of the updated hourly data sequentially for providing the report. - Ensure RPA related update properly. - Ensuring total site down all over Bangladesh on shift following correct procedure. - Circulate alarm severity, priority, SLAs, and the affected network elements. - Producing hourly reports to show the network health. - Incident management, providing updates to management throughout the lifetime of the incident. - Resolution of incidents where possible escalation to technical support teams as need. - Perform L2 support level configuration and troubleshooting. - Ensure data visualization related issue update & analysis - Power BI, Power Query

- Technical customer support. - Installation ADSL internet system routing Devices. - Solve ADSL routing connection end to end ( BTCL to Customer). - On-field support at Government officials and home office connection same ADSL line. - Solve IT related issue with various Router installation at customer end.